Maintenance Policy

Are there any maintenance requirements?

Providers are required to ensure that their vehicles comply with all laws and regulations regarding vehicle safety, condition, and operation. Regulations vary depending on Provider’s location, and we expect Provider to remain in compliance with local mandates, including any seasonal car requirements. Failure to do so will result in a $100 fine and $200 administrative fee if roadside is dispatched.

Hiway advises that Provider gets a mechanical and safety inspection at least once per year to ensure a car is safe to operate. An inspection will include a check of the car’s most critical safety items, including brakes, steering parts, tires, and lights. 

Below is a list of what Hiway requires from a vehicle to become eligible for listing on the Hiway peer-to-peer car sharing marketplace:

1. Visual overview and legal registration

  • Certificate of registration
  • License plate(s) decal
  • Valid in force Insurance

2. Brake test

  • Parking brake
  • Service brake, 25% life or more
3. Exhaust system
  • Undamaged exhaust system components/muffler
  • No visible blue or black smoke

4. Steering and suspension

  • Steering wheel and box
  • Suspension/front end
  • Springs
  • Shocks
  • Vehicle height

5. Horn

  • Sound horn to test for adequate signal
  • The horn must be securely fastened to the vehicle

6. Glazing, glass, and windshield wipers

  • Windshield, no cracks; no chips in the line of sight
  • Windshield wipers and washer in working order
  • Windows, no cracks
  • Tint to legal specifications

7. Engine and powertrain

  • Engine, including all subcomponents
    • Cooling system
    • Lubrication system
    • Electrical and electronic management systems
  • Transmission, including clutch, torque converter, and similar components
  • All fluids and lubricants
  • No check engine light, warning lights, or recalls

8. Visibility and lighting devices

  • Headlight aim
  • Headlights and rear lights working, no bulbs burned out
  • Hazard lights, directionals/stop/reverse lights, and license plate light(s)
  • Reflectors
  • Rear view mirror
  • Mirrors (general)

9. Tires and wheels

  • 4/32 or great tread depth
  • 6 years old or newer

10. Seat belts and airbags

  • No airbag warning lights or recalls
  • No safety restraint system (SRS) or occupant classification system (OCS) warning lights or recalls

11. Body, including all seals and panels

  • No hanging body panels
  • No damage to the floor pan, cowl panel, or structural pillars

Failure to maintain a car may make the car subject to removal from the platform. Provider is responsible for all costs resulting from failing to properly maintain a car. In addition, Hiway encourages you to review our vehicle misrepresentation document for details about vehicle misrepresentation, and our material misrepresentation document for details regarding material misrepresentation, which should assist you with complying with all Hiway policies regarding safety and representation.

All amounts are in USD.