Late Return Policy
Providers are counting on Users to return the car at the originally scheduled time. If Users don’t, it can put significant inconvenience and stress on the Provider and possibly future Users.
Please be considerate and return the car on time, and if there is any chance the return might be late, the User should contact hiway at [email protected] and the host immediately to request an extension. If an extension can’t be booked (whether because the Provider or car are unavailable, there are insufficient funds, or otherwise), the User must return the car at the originally scheduled end time.
If any Provider wishes to assess a late fee for the day, the Provider should contact Hiway at [email protected] within 24 hours of the scheduled end of the Reservation, identifying the User’s name, and the time the vehicle was returned. If the User disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees are described on our Fees and Fines Policy, and begin to accrue the minute that the car is late. They are billed in increments of an hour (i.e., if the car is 20 minutes late, the guest is responsible for the first hour’s late fee, and not 1/4 of that late fee). A User will not be charged and a Provider will not be paid a late fee if the guest is 15 minutes late or less. In the event of very substantial lateness, additional fines may be assessed.